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Privacy Policy

How We Collect and Use Your Information

We, City Credit Management LLP trading as SingleDebt, respect the right to privacy of any individual entering or using this website. We ensure that any information we collect or hold about you is held securely and managed in line with data security and data protection legislation and best practice and only used in ways in that you have agreed to or would expect.

We may use information provided to process your application and manage your Plan. The information may be kept electronically or on paper file for as long as the application is being considered, while your Plan is active and for an appropriate length of time after that.

The Information We Collect

We collect information about you when you make an application, register for our newsletter, enter competitions, complete surveys, provide feedback or contact us through our website. We’ll keep your information and add it to our marketing database even if you don’t apply for a product. The information we ask for will be used to help us understand more about the visitors to our website and our customers. We may also use the information to improve our customer service, our products, our marketing and our website for the benefit of all our customers or visitors to our website.

Keeping Your Information Secure

We look after your personal data by having security that’s appropriate for its nature and the harm that might result from a breach of security.

We don’t ask you for any more information than we need, and we don’t keep your information for any longer than we need to.

We take reasonable steps to keep your details up to date and accurate. Please bear in mind that we may hold on to your records after we’ve stopped our service to you. This is to make sure we have an effective audit trail and to comply with legislative requirements.


We will only use your e-mail address to contact you with our latest news, information about our services and special offers. Your e-mail address will be used solely by SingleDebt and its associated companies and will not be sold or passed to any other third party. We sometimes employ other companies to perform functions on our behalf in maintaining and updating our website and e-mail list and providing assistance by sending e-mails on our behalf. They have access to the personal information needed to perform these functions only and may not use it for any other purposes. All our email communication offers an "opt-out" feature that allows you to remove your email address from mailing list at any time. You can always re-enter it when you want to start receiving information from us again.

Recording Of Calls And Live Chat Conversations

For training purposes, any calls with us and conversations using Live Chat will be recorded and may be monitored.


We also collect information through the use of "cookies". A "cookie" is a piece of information sent via your Internet browser and stored on your local hard drive. Some cookies are deleted when you shut down your browser but others are stored for longer and will help to identify you, or information about you, the next time you log on to a website. Cookies do no harm in themselves, but you can choose to accept or reject them by changing the settings on your browser.

If you do nothing other than read pages or download information while using this web site, we will capture and store information about your visit. This information will not identify you; it relates to:

  • The Internet domain (e.g. www.City Credit Management LLP trading as and IP address from which you access the web site
  • The type of browser (Internet Explorer or Netscape) and operating system (Windows, UNIX) you use
  • The date and time of your visit
  • The pages you visit
  • The address of the web site from which you linked to us (if applicable).

We use this information to make each visit more rewarding, and to provide us with information to help improve our service. We do not know (and do not want to know) the identities of people who visit us in this way.

The table below explains the cookies we use and why.

Cookie Purpose More information
Google Analytics These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Site cookie acceptance This cookie is used to record if a user has accepted the use of cookies on the website.
Online notification form cookie This cookie is essential for the online application process.

Links to Other Websites

This website may contain "links" to other websites. We make every effort to only link to sites that share our high standards of privacy and service. However, Debt Line cannot be responsible for the content on any website we link to and the privacy policies on those websites may be different to ours.

Links to Other Websites

This website may contain "links" to other websites. We make every effort to only link to sites that share our high standards of privacy and service. However, Debt Line cannot be responsible for the content on any website we link to and the privacy policies on those websites may be different to ours.

Contact Us

If you have any questions about SingleDebt, online privacy policies or procedures, please email us at:

Terms of Use for this Website


All products and services described on this site are subject to availability and may be withdrawn or amended without notice.

We can change or withdraw (temporarily or permanently) our website or any part of it at any time without giving you notice. We won’t be liable to you in any way if we do this.

We may change these terms without telling you. We’ll publish any changes we make on our website, so please check from time to time to make sure you’ve seen the latest version of our terms. If you continue to use our website after we’ve posted changes to our terms, we’ll take it that you have accepted the revised terms.

We may monitor information that’s sent to our website. The information on our website applies to residents of the UK only.  We won’t be liable to you if we can’t carry out our obligations to you because of circumstances beyond our control. 

If any part of these terms is found to be legally unenforceable, the other parts will be unaffected and will stay in force.

Governing Law

Indian law shall at all times govern this site and the terms of use and in the event of a dispute the exclusive jurisdiction shall be that of the Indian Courts Mumbai. We will always communicate with you in English.


All copyright, trademarks and other intellectual property rights in the material or content on our website belong to City Credit Management LLP trading as SingleDebt. You can only download material from this website for your own use and to apply for our products. You won’t have any right, title or interest in any material you download.

You can’t use the material and content on our website in any other way. You agree not to copy, reproduce, transmit, download, frame, publish, display, distribute, commercially exploit or create anything using this material, unless we give you permission in writing beforehand.


We do all we can to make sure everything we publish on our website is accurate, but we don’t give any guarantees about the information on it. We disclaim any representations and warranties.

We’ve taken all reasonable steps to protect our website with antivirus software. But we can’t guarantee that our website will meet your needs or that:

  • it will be timely, secure or error-free
  • any defects will be corrected
  • our website or the server that makes it available are free of viruses or bugs or will allow the full functionality, accuracy or reliability of the materials.

We won’t be liable if you lose any content or material when uploading or transmitting it through our site.

We can’t guarantee that we can provide a particular product at any particular time or that a product will be available from day to day. We don’t accept liability for withdrawing any product or rejecting your application for a product for any reason.

Neither we nor any of our directors, agents or employees will be liable for damages arising from you using our website. This applies to damages of any kind, including compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties.

We don’t offer advice about the suitability of the products available on our website. It’s up to you to decide whether they’re suitable for you.

Our website contains links to other sites, and we’re not responsible for the contents of any of these other websites. You should always read the privacy statements and terms of use whenever you go into a linked website.

The information on our website may not include all of our products.

You promise to fully compensate us for any loss or damage resulting from claims, actions, liability, costs and expenses relating to your use of this site. This includes legal fees that result from you going against these terms or any other liabilities arising from you using our website.

Every effort has been made to ensure that the information on this site is accurate at the date of publication and kept up-to-date. If, however, there are any errors or omissions or you are unable to use this website, City Credit Management LLP trading as SingleDebt will not be responsible for any loss or damage (including consequential loss) arising in contract, tort or otherwise directly or indirectly from the use or reliance upon the information contained on this site or inability to use the website. You can contact City Credit Management LLP trading as SingleDebt to ensure that the information which is provided on this site is correct or up-to-date. Information on any of our products can also be sent to you on request.


The site contains hyperlinks to other sites. City Credit Management LLP trading as SingleDebt accepts no responsibility for the content of that other site if you choose to click on the hyperlink.

If you would like to link your website to ours you will need our prior written permission to do this. We retain the right to withdraw this permission without advance notice or explanation at any time.


Viruses may occur and City Credit Management LLP trading as SingleDebt cannot warrant to you that the site will remain free from viruses and, therefore, it will not be responsible for any technical problems arising from the use of this site whether in relation to the Society’s site or your own site.