How to File a Complaint with the Banking Ombudsman: A Step-by-Step Guide

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Do you know that financial debt doesn’t just affect your bank balance—it can quietly and deeply harm your mental health, relationships, and even your sleep? According to a Financial Express report, rising household debt and economic uncertainty in India have caused a surge in anxiety and depression—particularly among working professionals and middle-income families. What starts as a delayed EMI or unpaid credit card bill often spirals into chronic worry, insomnia, and even panic attacks.

If you’ve felt this way, you’re not alone. Financial stress in India is growing rapidly, and while money problems are real, the emotional toll of debt is often underestimated. In this article, we’ll explore how mental health and debt are tightly connected, and how help—both emotional and financial—is available.

When Money Becomes a Mental Health Crisis

Debt doesn’t announce its presence with a bang—it seeps in slowly, quietly transforming everyday worries into overwhelming stress. A skipped EMI, a rising credit card bill, or a bounced cheque can trigger a cascade of mental distress, especially when you feel like you’re handling it all alone.

Here’s how debt can affect your mental health:

  • Anxiety and Panic Attacks: Constant fear of calls from recovery agents, legal notices, or bounced payments can lead to panic symptoms.

  • Insomnia: Worrying late into the night about “how to make ends meet” leads to lack of sleep, low energy, and irritability.

  • Depression: The hopelessness of being stuck in a debt trap can cause withdrawal, sadness, and even self-harm thoughts.

  • Low Self-Esteem: When you feel like you’ve “failed” financially, shame takes over—and this affects your confidence in other areas too.

  • Relationship Strain: Debt is one of the leading causes of tension between spouses, siblings, and even parents and children.

How Debt Affects Mental Health in India: A Hidden Epidemic

Financial stress in India is rarely talked about openly—but it’s everywhere.

  • A report by The Hindu found that 42% of Indian households were either in debt or behind on payments during the year.

  • Rising BNPL (Buy Now Pay Later) services and multiple credit cards are becoming silent mental health triggers.

  • Middle-class salaried professionals, who are often juggling EMIs, family responsibilities, and aging parents, are particularly vulnerable.

The stigma around debt only makes things worse. Many Indians suffer in silence, unaware that help—even legal support—exists.

Real-Life Story: Stopping Harassment and Restructuring Debt for a Mumbai-Based Client

A 48-year-old man from Mumbai approached SingleDebt after facing intense creditor harassment, having defaulted on over two EMIs with eight different creditors.

He had accumulated ₹24,32,757 in debt—across three credit cards and five personal loans—with a monthly EMI burden of ₹76,559. His monthly income was ₹79,750, and his essential expenses totaled ₹44,750. He previously had a secondary income from investments, but market downturns wiped out that stream, leaving him struggling to manage his EMIs.

We enrolled him into the Personal Debt Plan (PDP) with a revised, affordable payment of ₹35,000/month distributed across all creditors.

With the intervention of our legal team, we were able to:

  • Achieve creditor harassment relief

  • Restructure one of his personal loans

  • Secure a four-month EMI moratorium

  • Reduce EMI on the restructured loan by 30%

  • Ensure a fixed interest rate on the new loan term

Thanks to SingleDebt’s comprehensive support and legal expertise, the client is now back on track with manageable payments and peace of mind.

Signs You're Experiencing Debt-Related Mental Health Issues

Wondering if debt is affecting your mind and mood? Watch for these signs:

  • You avoid checking bank apps or credit card statements

  • You feel constant dread when the phone rings

  • You’ve started borrowing from one source to pay another

  • Your sleep, appetite, or mood is noticeably affected

  • You feel alone and unsure where to turn

If you checked off even two of these, it’s time to take action.

How to Cope with the Emotional Toll of Debt

Let’s get to the heart of it. Here are practical, emotionally intelligent ways to start healing:

1. Talk to Someone—Don’t Bottle It Up

Speak with a friend, family member, or counselor. Debt is not a moral failure—it’s a situation, and situations can change. The #DebtFreeIndia movement by SingleDebt aims to build a supportive community focused on financial freedom by promoting debt management education, offering affordable solutions, and advocating for debtor rights. By joining the initiative, individuals and MSMEs gain access to free debt counseling, financial literacy tools, and a community forum for shared support.

If they don’t respond, or you’re unhappy with the response—you’re now eligible to approach the Banking Ombudsman.

2. Reach Out to Professionals Like SingleDebt

Instead of drowning in creditor calls, hand it over. SingleDebt’s paralegal team handles all recovery agent calls, legal notices, and harassment on your behalf.

3. Start a Debt Management Plan (DMP)

With just one monthly payment based on your income, you can start repaying your debt without mental burnout. SingleDebt’s lawyers also stop automatic bank deductions, handle court hearings, and give you a legal safety net.

4. Focus on Small Financial Wins

Celebrate paying off even one creditor. These small wins build momentum and emotional resilience.

5. Practice Financial Self-Care

Financial stress is as real as any illness. Create a budget, avoid new debt, and give yourself credit for facing your situation head-on.

How SingleDebt Offers Relief for the Mind and Wallet?

At SingleDebt, debt resolution isn’t just about numbers—it’s about restoring mental health.

Here’s what makes their approach unique:

  • One Affordable EMI Repayment: Replace multiple creditor payments with customized single EMI as per your income and essential expenses

  • Creditor Harassment Relief: SingleDebt’s legal and paralegal teams intervene legally

  • Legal Notices Handled: No more fear of court hearings, bounced cheque cases, or property seizure

  • Financial Literacy Programme: SingleDebt also educates you on budgeting, CIBIL score recovery, and future planning

  • No Hidden Fees: You only pay once a plan is in place (set-up fee).

Whether you’re a salaried employee, a self-employed individual, or running a small business SingleDebt’s services are designed to bring emotional peace and financial order—not just temporary relief.

Summary: You Deserve Peace of Mind—Not Just Debt Clearance

Here’s what we’ve covered:

Debt affects your mental health, just as much as your finances
Anxiety, depression, and burnout are common but treatable side effects of debt
Ignoring the problem only increases stress, both emotionally and financially
Help is available—from professional counseling to legal protection and DMPs
SingleDebt’s holistic approach ensures peace of mind, not just paperwork

Take Back Control—One Step at a Time

You don’t have to live with constant fear, sleepless nights, or harassment. If debt is weighing on your mind, your emotions, and your relationships—it’s time to get help.

📞 Let SingleDebt step in.
🛡️ Our paralegals and lawyers will protect your rights.
💰 Our debt plans will restore your finances.
🧠 And most importantly, you’ll reclaim your peace of mind.

You’ve carried this weight long enough. Let us help you put it down.

Related Resources:

The time limit that you have to lodge a complaint with the Banking Ombudsman after you have made a complaint to the bank and the bank responds to your complaint is one year. You have twelve months and one-month period after the day of complaint to the bank to know the response.

The Banking Ombudsman is not normally likely to investigate claims which:

  • Didn’t discuss it with the bank in advance.
  • That are already awaiting a judgment in a court, tribunal or any other body.
  • Are dumb, grating, or are not reason enough.
  • Relate to business or disputes among workers and the bosses of a bank.
  • Do not come under the RBI regulations (such as action against businesses which fall out of the RBI control).

No, there is no cost of lodging a complaint with Banking Ombudsman.

In case a complaint is made to the Banking Ombudsman, he or she can reject it as

  • Does not fall into the program (e.g. is not a lack of service).
  • Is useless, irritating, or is not sufficient in justification.
  • Careful follow-up of the complaint is not done.
  • Does not harm, maim or inconvenience the complaining person.
  • Surpasses the financial limitation (although this limitation regarding the
  • maximum amount of the dispute, which was previously represented by the Integrated Ombudsman Scheme 2021, was removed, there is another one limitation regarding compensation of mental pain and suffering).
  • Did not go to the bank and ask to help.
  • It has already been dealt with in another law arena.

Provided that you have an issue with a “deficiency in service” of a Regulated Entity (be it, say, a bank, some NBFCs, or a Payment System Participant), as a recourse, you can apply to the Banking Ombudsman. It was required that you had earlier complained to this particular bank and not received a response of within 30 days or received aWrong remedy against this or your complaint had been rejected by the bank.

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