Privacy Policy

Who We Are:

We, City Credit Management LLP, trading as SingleDebt, respect the right to privacy of any individual entering or using this website and/or app. We ensure that any information we collect or hold about you is held securely, managed in line with data protection legislation, and only used in ways that you have agreed to or would reasonably expect.

We may use the information provided to process your application, manage your Plan, and improve our services. This information may be kept electronically or in a paper file for as long as your application is being considered, while your Plan is active, and for an appropriate length of time afterward to meet legal or regulatory obligations.

What Information We Collect:

We collect and process the following types of information:

• Personal Information: Name, contact details, email address, and other information provided during registration or application.

• Device Information: IP addresses, browser types, operating systems, and unique device identifiers.
• Usage Data: Information on how you use our website and/or app, including pages visited, interactions, and session data.
• Media Uploads: If you upload images, ensure they do not contain embedded location data (EXIF GPS), as visitors can extract such data.

Keeping Your Information Secure:

• We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
• We don’t ask for more information than we need and retain your data only for as long as necessary to provide our services and comply with legal requirements.
• We take reasonable steps to keep your information accurate and up to date. Even after our service to you ends, we may retain records to ensure an effective audit trail and to comply with legal obligations.

How We Use Your Information:

We use the information we collect for the following purposes:

• To Provide Services: Process applications, manage your Plan, and deliver our services.
• To Communicate: Send updates, respond to inquiries, and share relevant service or promotional information (with your consent).
• To Improve: Enhance our website and/0r app functionality, and overall user experience.
• To Comply with Laws: Meet legal, regulatory, or compliance requirements.

Cookies and Tracking Technologies:

Our website and/or app use cookies to improve your experience. These include:

• Essential Cookies: For basic functionality, such as login and navigation.
• Preference Cookies: To remember user preferences for a tailored experience.
• Analytics Cookies: To analyze and improve platform performance.

You can manage cookies in your browser settings. Note that disabling cookies may limit functionality.

Embedded Content and External Links:

This platform may contain embedded content (e.g., videos, images) or links to external websites. These third-party sites may collect data, use cookies, and track your interactions independently. We encourage reviewing their privacy policies as we are not responsible for their practices.

Data Sharing and Third Parties:

We do not sell or rent your personal data to third parties. However, we may share data with:

• Service Providers: Trusted third-party partners who assist with operations (e.g., website and/or app maintenance, email communications). These providers are contractually obligated to protect your data and only use it for the agreed purposes.
• Legal Authorities: To comply with valid legal obligations or regulatory requirements.

Email Communication:

We will only use your email address to:

• Send you news, updates, and information about our services.
• Provide you with special offers or marketing communications (with your consent).

Your email address will be used solely by SingleDebt and its associated companies. It will not be sold or shared with third parties without your consent.

All email communications include an “opt-out” option, allowing you to unsubscribe at any time. You can re-subscribe if you wish to receive information again in the future.

Recording Of Calls And Live Chat Conversations:

For training and quality assurance purposes, calls and conversations using Live Chat may be recorded and monitored.

How Long We Retain Your Data

• Active Users: Personal data is retained as long as your Plan is active.
• Comments and Metadata: Retained indefinitely to allow automatic recognition and approval of follow-up comments.
• Legal Compliance: Data may be retained after the conclusion of services for auditing or regulatory purposes.

Your Rights:

As a user, you have the right to:

• Access: Request a copy of the data we hold about you.
• Correct: Update inaccurate or incomplete information.
• Delete: Request erasure of your data, subject to legal or regulatory obligations.
• Withdraw Consent: Opt out of marketing communications or other consent-based processing.

To exercise these rights, contact us at info@singledebt.in.

Data Security:

We implement robust technical and organizational measures to safeguard your information from unauthorized access, alteration, or loss. While no system is completely secure, we continuously review our processes to mitigate risks.

Children’s Privacy:

This platform is not intended for individuals under 13 years of age. We do not knowingly collect information from children. If you believe we have inadvertently collected such data, contact us to have it removed.

Changes to This Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes may be communicated via email or app notifications.

Contact Us:

If you have any questions about this Privacy Policy or your data rights, please contact us:

Email: info@singledebt.in

Website: https://singledebt.in