Refund Policy

Refund Policy

At [City Credit Management LLP trading as Single Debt (SingleDebt), we are committed to providing our clients with exceptional debt management services. We understand that circumstances can change, and we offer a clear refund policy to ensure our clients feel secure and supported in their decision to work with us.

1. Right to Cancel & Refund Policy

1.1 Initial Cancellation Period: Clients have the right to cancel their agreement with SingleDebt within the first month of service. To initiate a cancellation, clients must provide written notice within 7 (seven) working days from the date of signing the Terms and Conditions (T&C). Upon cancellation under this clause, we will refund the initial fee or part payment made by the client, provided it has cleared through our bank account.

1.2 Second Month Cancellation: If a client chooses to cancel their agreement during the second month, we will refund the first two monthly payments (initial fee). However, we will deduct a fee of ₹3,000 for each legal action undertaken on the client’s behalf, including but not limited to:

• Communications with creditors
• Handling harassment instances
• Legal documentation and proceedings (e.g., drafting non-cognizable (NC), First Information Report (FIR))
• Engagements with the Banking Ombudsman, mediation, and initial arbitration matters

These deductions cover the costs of legal services involved in managing the client’s interactions with creditors and related matters. If the client continues participating in the Personal Debt Programme (PDP), these legal services are offered at a subsidized rate, which shall be quoted as and when required.

1.3 Cancellation Due to Increased Fees: Clients may cancel the agreement at any time if the total fees payable under the PDP increase beyond the estimated fees communicated at the commencement of the agreement. This right to cancellation is void if the increase in fees results from any misrepresentation by the client regarding their financial situation. In such cases, SingleDebt reserves the right to retain the initial fee.

1.4 Cancellation for Any Reason: Beyond the specific circumstances mentioned above, clients may terminate their agreement at any time by providing two weeks’ prior written notice. This option is available regardless of whether the client believes SingleDebt may have breached its obligations under the agreement. Upon such cancellation, we will refund any monthly payment not yet issued to creditors, minus our monthly fee.

2. Process for Requesting a Refund

To request a refund, clients must:

• Submit a written notice of cancellation, specifying the reason for cancellation and any relevant documentation to support their request.
• Ensure their request complies with the timelines and conditions outlined in sections 1.1 to 1.4 of this policy.

3. Refund Processing

Upon receiving a cancellation notice, SingleDebt will:

• Review the request to ensure compliance with our refund policy.
• Process eligible refunds within 30 days of receiving the cancellation notice, subject to the deductions specified in this policy.
• Issue refunds through the original payment method used by the client, unless otherwise agreed upon.

4. Contact Information

For questions or requests related to cancellations and refunds, clients may contact SingleDebt at [email protected].

This policy is designed to be fair and transparent, reflecting our commitment to client satisfaction and trust.