Refund Policy

1. Right to Cancel & Refund Policy

At City Credit Management LLP trading as Single Debt (SingleDebt), we are committed to providing our clients with exceptional debt management services. We understand that circumstances can change, and we offer a clear refund policy to ensure our clients feel secure and supported in their decision to work with us.

1.1  Second Month Cancellation: If a client chooses to cancel their agreement during the second month, we will refund the first two monthly payments (initial fee). However, we will deduct a fee of ₹3,000 for each legal action undertaken on the client’s behalf, including but not limited to:

• Communications with creditors

• Handling harassment instances

• Legal documentation and proceedings (e.g., drafting non-cognizable (NC), First Information Report (FIR))

• Engagements with the Banking Ombudsman, mediation, and initial arbitration matters

These deductions cover the costs of legal services involved in managing the client’s interactions with creditors and related matters. If the client continues participating in the Personal Debt Programme (PDP), these legal services are offered at a subsidized rate, which shall be quoted as and when required.

1.2  Cancellation Due to Increased Fees: Clients may cancel the agreement at any time if the total fees payable under the PDP increase beyond the estimated fees communicated at the commencement of the agreement. This right to cancellation is void if the increase in fees results from any misrepresentation by the client regarding their financial situation. In such cases, SingleDebt reserves the right to retain the initial fee.

1.3  Cancellation for Any Reason: Beyond the specific circumstances mentioned above, clients may terminate their agreement at any time by providing two weeks’ prior written notice. This option is available regardless of whether the client believes SingleDebt may have breached its obligations under the agreement. Upon such cancellation, we will refund any monthly payment not yet issued to creditors, minus our monthly fee

2. Refund Eligibility

If you are not satisfied with our services for any reason, you may request a refund within 7 (seven) working days from the date of executing the Terms & Conditions or receipt of payment (whichever is earlier). Refund requests must be submitted exclusively via email to the specified address; any other form of communication, including verbal or messaging applications such as WhatsApp, will not be considered. Refunds will be issued as follows: 100% for requests made within 1-2 days, 50% for requests made within 3-5 days, and 25% for requests made within 6-7 days from the date of executing the Terms & Conditions or receipt of payment.*

Note* – Any refund shall be refunded excluding GST and after deducting of the Setup, administrative tasks, or any initial consultation fees i.e. ₹ 2,500/-

3. Exceptions to Refund Policy

Refunds will not be issued under the following circumstances:

Service Misuse: Refunds will not be granted if our PDP service has been used in a manner that violates our terms of service, including but not limited to fraudulent activities or providing false information.

Payments to Creditors: Any payments made directly to creditors as part of the PDP are non-refundable.

Setup and Administrative Fees: Fees for setup, administrative tasks, or any initial consultation fees charged at ₹2,500 are non-refundable.

Previous Refunds: If you have previously received a refund for our PDP service, you will not be eligible for another refund.

Promotional Offers: Refunds will not be provided for services purchased at a discounted rate or through a promotional offer.

Late Requests: Refund requests made after the 7-day period will not be honoured.

Third-Party Fees: Any costs incurred from third-party services that are part of the PDP, such as legal fees (will be charged at ₹499/- per legal letter/reply and legal transactions or attending hearing will be charged at ₹3,540/- per hearing) or Creditor’s call handling (charged at ₹500 per call handled), and credit report fees, are non-refundable.

Client Non-Compliance: Refunds will not be issued if the client fails to comply with the terms and conditions of the PDP, including missing scheduled payments or not providing necessary documentation within 2 (Two) Days.