How to Deal with Credit Card Debt Collectors in India: A Complete Guide
January 16, 2026
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Credit checks in India witnessed a 51% rise in just one year, with about 119 million Indians actively monitoring their CIBIL scores by 2024. If you have checked your credit score to either apply for a credit card or receive a pre-approved loan offer, you may have come across the term credit inquiry. A common question many borrowers ask is: “Do I need to unlock my credit for a soft pull?”
The short answer is no; in most cases, you do not need to unlock your credit report for a soft pull. For those who aren’t aware, soft pull refers to the credit score inquiries anyone makes without official approval. However, the detailed answer depends on the type of credit inquiry (soft or hard) and why it is being done.
That’s what we will be discussing in this guide, including what a soft inquiry is, the difference between soft pull vs hard pull, how a freeze credit report works, and when you actually need to unlock credit report access in India.
A soft pull, also called a soft inquiry, happens when someone checks your credit report without evaluating you for new credit approval. A soft inquiry allows limited access to your credit information for informational or review purposes only. The ones allowed to make a soft inquiry already have a pre-existing credit relationship with you.
Common examples of soft pulls:
The best part is that a soft pull does not affect your credit score. It remains invisible to lenders reviewing your credit for loan or credit card approvals.
A hard pull occurs when you formally apply for credit, and the lender evaluates your creditworthiness. The credit report must be unfrozen for hard inquiries to be valid.
Common hard pull examples:
A hard inquiry can lower your credit score slightly, usually by a few points. Multiple hard pulls in a short time may signal credit hunger and hurt your approval chances.
This difference between soft and hard pulls helps consumers decide when to unlock credit report access and when not to.
| Factor | Soft Pull | Hard Pull |
| Purpose | Informational | Credit Approval |
| Affects Credit Score | No | Yes |
| Visible to lenders | No | Yes |
| Needs Credit Unlock | No | Yes |
| Common Use | Score Check | Loans, Credit Card |
| Permissions | Not Necessary | Required |
Many borrowers worry about credit score impact, but contrary to common belief, not all inquiries are risky.
In short, if you frequently apply for loans or credit cards, managing hard inquiries becomes crucial.
A credit freeze restricts access to your credit report. It prevents lenders from opening new credit in your name. People freeze their credit to:
When you freeze credit report access, lenders cannot run hard credit inquiries unless you unlock it. However, soft pulls can still go through.
Let’s sum up different scenarios taking place while the credit report checks and understand the requirements of different pulls.
Sometimes, you need to allow a lender or credit card issuer to check your credit even if your credit report is frozen. This is where temporarily unlocking your credit report becomes a necessity. Indian credit bureaus like CIBIL, Experian India, Equifax India, and CRIF High Mark offer options to lift the freeze for a short period without fully removing the protection.
Most credit bureaus allow you to:
This gives you control while keeping your credit protected.
If you are wondering, “Do I need to unlock my credit for a soft pull?”, the answer remains clear:
Soft pulls do not require unlocking your credit report.
Only hard credit inquiries, such as loan or credit card applications, need you to lift the freeze. Understanding this difference helps you protect your credit while staying financially active.
At SingleDebt, we believe informed borrowers make smarter financial decisions, and managing credit inquiries is a key part of that journey. Our legal experts specialize in assisting you with managing loan repayments, keep you informed, and help you fight financial grounds. Reach out to SingleDebt’s in-house advocates and financial experts for a FREE counselling session to keep your credit score healthy and make positive financial decisions.
Yes, checking your own credit score does count as a credit inquiry, but it is classified as a soft inquiry, not a hard one. When you check your credit score through a credit bureau or a financial app, lenders are not involved. Importantly, this type of inquiry has no credit score impact, so you can monitor your score regularly without any risk.
Yes, soft pulls may appear when you view your credit report personally, but lenders and banks cannot see them. Soft pulls are meant only for your reference and help you track who accessed your credit information. When comparing soft pull vs hard pull, the key difference is visibility; hard pulls appear to lenders, while soft pulls remain private and do not influence lending decisions.
A soft inquiry does not automatically turn into a hard inquiry. It becomes a hard inquiry only when you move forward with a formal application for a loan or credit card, giving explicit consent to the lender. For example, checking eligibility through a pre-approved offer is a soft pull, but submitting the final application triggers a hard pull.
No, placing a freeze on your credit report does not hurt your credit score in any way. A credit freeze simply prevents lenders from accessing your credit file without your permission, helping protect against fraud or identity theft. If you’re wondering, “Do I need to unlock my credit for a soft pull?”—the answer is no. Soft inquiries can still happen even if you freeze your credit report.
