Privacy Policy for Mobile App
How We Collect and Use Your Information
We, City Credit Management LLP trading as SingleDebt, respect the right to privacy of any individual entering or using this app. We ensure that any information we collect or hold about you is held securely and managed in line with data security and data protection legislation and best practice and only used in ways in that you have agreed to or would expect.
We may use information provided to process your application and manage your Plan. The information may be kept electronically or on paper file for as long as the application is being considered, while your Plan is active and for an appropriate length of time after that.
The Information We Collect
We collect information about you when you make an application, register for our newsletter, enter competitions, complete surveys, provide feedback or contact us through our app. We’ll keep your information and add it to our marketing database even if you don’t apply for a product. The information we ask for will be used to help us understand more about the visitors to our app and our customers. We may also use the information to improve our customer service, our products, our marketing and our app for the benefit of all our customers or visitors to our app.
Keeping Your Information Secure
We look after your personal data by having security that’s appropriate for its nature and the harm that might result from a breach of security.
We don’t ask you for any more information than we need, and we don’t keep your information for any longer than we need to.
We take reasonable steps to keep your details up to date and accurate. Please bear in mind that we may hold on to your records after we’ve stopped our service to you. This is to make sure we have an effective audit trail and to comply with legislative requirements.
We will only use your e-mail address to contact you with our latest news, information about our services and special offers. Your e-mail address will be used solely by SingleDebt and its associated companies and will not be sold or passed to any other third party. We sometimes employ other companies to perform functions on our behalf in maintaining and updating our app and e-mail list and providing assistance by sending e-mails on our behalf. They have access to the personal information needed to perform these functions only and may not use it for any other purposes. All our email communication offers an “opt-out” feature that allows you to remove your email address from mailing list at any time. You can always re-enter it when you want to start receiving information from us again.
Recording Of Calls And Live Chat Conversations
For training purposes, any calls with us and conversations using Live Chat will be recorded and may be monitored.
Links to Other Apps or Websites
This app may contain “links” to other apps or websites. We make every effort to only link to sites that share our high standards of privacy and service. However, SingleDebt cannot be responsible for the content on any app or website we link to and the privacy policies on those apps may be different to ours.
Contact Us
If you have any questions about SingleDebt, privacy policies or procedures, please email us at: [email protected]
